Widerrufsrecht
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should:
- Be unused and in its original condition
- Be in the same condition as when you received it
- Include the original packaging and accessories, when applicable
- Be accompanied by your order information or proof of purchase
2. How to Request a Return
To request a return, please contact us at:
Phone: +1 817-799-7522
Please provide your order number and a brief explanation of the reason for the return.
Do not send an item back without contacting us first. We will provide return instructions when your request is approved.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs or other information showing the issue. We will review the situation and provide appropriate instructions.
4. Non-Returnable Items
Certain items may not be eligible for return, including items that have been used, damaged after delivery, or are otherwise not in their original condition.
Any applicable non-returnable items or conditions will be communicated before or during the return process.
5. Return Shipping Costs
Unless an item was received damaged, defective, or incorrect, the customer may be responsible for the cost of return shipping.
If the return is due to an error on our part or an item arrived damaged or defective, we will review the circumstances and determine the appropriate resolution.
6. Refunds
Once we receive and inspect an approved return, we will notify you regarding the status of your refund.
Approved refunds are generally processed within 14 days of the return being approved.
Refunds are issued to the original payment method whenever possible. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
7. Partial Refunds
In certain circumstances, a partial refund may be provided if an item is returned with missing components, signs of use, damage, or other conditions that affect its original value.
8. Missing Refund
If you have been notified that your refund has been issued but have not received it, please first check your payment account and contact your bank or payment provider.
If you still cannot locate the refund, please contact us at +1 817-799-7522 so we can assist you.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
If the order has already been processed or shipped, cancellation may no longer be possible. In that case, the standard return process may apply.
10. Contact Information
Prime Card Lounge
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: primecardlounge.shop